Clear information.
Shared understanding.

Your information. Your choices.

This notice explains how the website’s form tools use the information you provide. For questions about information you have submitted to KGMB, contact the receiving department or our support team.

Preparing your membership PDF

The official membership form asks for identity, contact, employment, contribution and next-of-kin details. These may include NRIC numbers, salary, ethnicity and the next-of-kin’s religion. Only enter the applicable details requested by the original form, and make sure you are authorised to provide another person’s information.

Your consent covers using these entries in your browser to fill the original PDF. The preparation tool does not submit an application or send your entries to KGMB.

Entries stay in the current browser tab. They are not saved in a website database, cookies or browser storage. Clearing the form, reloading or leaving the page removes the entries. A PDF you download remains on your device until you delete it; keep it secure, particularly on a shared computer.

You may withdraw consent and clear your entries, or use the original blank PDF instead. Fields marked with an asterisk are needed by the preparation tool. All applicable entries and required signatures must still be completed on the official form.

Sending an enquiry or signed document

The Contact Us form uses your name, email address, selected department, message and any optional phone number or PDF to handle your enquiry. Online delivery is available only when the email service is connected. You may also email the department directly.

If you identify yourself as an existing member, the form asks for separate consent and a mandatory NRIC number so staff can locate your membership record and verify the request. Your six-digit membership number is optional. Non-member enquiries do not require an NRIC number.

Your name, email address, department, message and enquiry consent are required to send the form. Without the member-verification consent and NRIC number, the form cannot process a member enquiry. A phone number, membership number and PDF attachment are optional unless the documents are required for your particular application.

Who receives submitted information

Submitting the contact form sends your information and attachment by email to the selected KGMB department through the email service. The website does not keep a separate upload archive. The receiving department handles the email and supporting documents; the statement about local form preparation does not mean that KGMB will never retain a document you submit.

Routine enquiries and related correspondence are kept for up to 12 months after closure, unless needed for an active application, member record or a matter requiring longer retention. Member and transaction records follow the applicable service, legal and contractual retention requirements. Applicable tax records are kept for at least seven years. Unneeded personal information is reviewed for secure deletion. Contact KGMB about access, correction or deletion of your information.

Access, correction and privacy enquiries

Contact KGMB to ask about your submitted information, request a correction, limit its use or withdraw consent. Staff may need to verify your identity before acting on a request. Only provide documents relevant to your enquiry.

For privacy enquiries, contact support@kgmb.com.my or the KGMB head office.

Cookies and external services

The membership filler does not use cookies or browser storage to retain your entries. Links to the Coop-Care Login Portal, WhatsApp, maps, social media and other websites open separate services with their own privacy practices.

Using this website.

Service information and estimates

Service availability, membership eligibility, benefits, fees and application requirements depend on the terms of the relevant KGMB facility. A contact enquiry, downloaded form or calculator result is not an approval, contract or confirmation that you qualify.

Investment estimates use the displayed annual flat rate on the original principal, without compounding. They exclude fees, tax and early-withdrawal adjustments. Full-term ROI is total interest divided by original principal; it is not an effective annual yield. Read the scheme documents and payment schedule before making a placement.

Complete the applicable fields on the official form, print it and obtain all required handwritten signatures. Send the signed form and required supporting documents to KGMB. Membership and other applications remain subject to the relevant review and approval process.

For clarification about eligibility, supporting documents or your application, please contact KGMB.

Provide accurate information and documents you are authorised to share. Do not use this website to send unlawful, abusive or misleading material. Contact KGMB if you need to correct an enquiry or application that has already been sent.

External links are provided for your convenience. The availability and terms of those services are managed by their respective providers.

Withdrawals and membership requests

For a subscription or share-capital withdrawal, or to end your membership, ask the membership team about the written request, applicable notice period, outstanding obligations and supporting documents.

Membership withdrawal requires 12 months’ notice. Refunds are subject to the member being free from outstanding liabilities as a borrower or guarantor, and to the cooperative’s by-laws and applicable withdrawal rules. Contact the membership team for the requirements that apply to your request.

Requests are reviewed under the applicable rules and outstanding obligations. Sending a request does not confirm approval or a payment date.